Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform to enhance your experience, secure your account, and provide personalised services. We are committed to transparency regarding data collection practices and compliance with South African privacy legislation, including the Protection of Personal Information Act (POPIA). Last updated: January 19, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device that contain information about your browsing activity and preferences. When you visit our platform, our servers send a cookie to your browser, which stores it locally. Similar technologies include web beacons, pixels, local storage objects, and session identifiers. These tools help us recognise you, remember your settings, and track your interaction with our gaming services. They function automatically without requiring explicit action from you, though you retain full control over whether to accept them.
2. Types of Cookies We Use
Our platform employs several categories of cookies, each serving specific functions related to gaming operations and user experience:
- Essential Cookies: Required for basic platform functionality, account login, payment processing, and security verification. Without these, core gaming features would not operate.
- Performance Cookies: Collect anonymous data about how users interact with our platform, including pages visited, time spent, and features accessed. This information helps us optimise website performance and identify technical issues.
- Functional Cookies: Store your preferences, such as language selection, betting limits, game favorites, and display settings, enabling a personalised gaming experience across sessions.
- Marketing and Analytics Cookies: Track your behaviour to measure campaign effectiveness, understand player preferences, and deliver targeted promotional content relevant to your gaming interests.
- Third-Party Cookies: Placed by partners and service providers, including payment processors, analytics platforms, and advertising networks, to facilitate transactions and analyse platform usage.
- Targeting Cookies: Used to create detailed profiles of user interests and behaviour for advertising purposes, allowing us to show relevant gaming promotions across the internet.
3. Purposes of Cookie Usage
We use cookies for multiple legitimate purposes within our gaming operations. Security and fraud prevention represent critical functions, as cookies help us verify your identity, detect suspicious account activity, and protect against unauthorised access. Gaming experience personalisation allows us to remember your preferences, favourite games, and betting history. Account management cookies enable seamless navigation, automatic login functionality, and transaction processing. Compliance and legal obligations require certain cookies to maintain records, honour your preferences regarding marketing communications, and evidence consent management in accordance with POPIA requirements. Performance monitoring through cookies helps us analyse platform stability, identify bugs, and measure page load times. Marketing and promotional purposes are served through cookies that track campaign responses and measure return on investment for promotional activities.
4. Cookie Duration and Lifecycle
Cookies have varying lifespans depending on their function. Session cookies expire automatically when you close your browser, typically used for temporary authentication during your gaming session. Persistent cookies remain on your device for extended periods, ranging from several weeks to several years, remembering your preferences across multiple visits. We regularly review cookie retention periods to ensure we do not maintain data longer than necessary for legitimate purposes. You may delete cookies at any time through your browser settings, which will reset your personalisation preferences and may require re-authentication on subsequent visits. Certain cookies essential to account security and transaction integrity are required for platform use and cannot be disabled without affecting functionality.
5. Third-Party Cookies and External Partners
Our platform integrates services from external providers who may set their own cookies. Payment service providers place cookies to secure financial transactions and prevent fraud. Analytics partners, including Google Analytics, use cookies to generate reports on platform usage and player behaviour. Advertising networks place cookies to deliver targeted promotional content and measure marketing campaign effectiveness. Social media platforms may place cookies when you interact with social features or sharing buttons on our platform. We do not control third-party cookies directly, and their use is governed by respective privacy policies. However, we only partner with reputable service providers who maintain compliance with South African privacy standards and international data protection practices. You may control third-party cookies through your browser settings or opt-out mechanisms provided by specific vendors.
6. Your Consent and Cookie Management
Upon your first visit to our platform, you will receive a clear notice regarding cookie usage with options to accept, reject, or customise your preferences. Your explicit consent is obtained before non-essential cookies are activated, in compliance with POPIA consent requirements. You retain the right to withdraw consent at any time by accessing your account settings and adjusting cookie preferences. Our cookie management interface provides granular controls, allowing you to enable or disable specific cookie categories based on your comfort level. Essential cookies cannot be disabled as they are necessary for platform operation and account security. If you reject non-essential cookies, your gaming experience may be limited regarding personalisation features and targeted promotions, though core gaming functionality remains unaffected.
7. Cookie Control in Your Browser
You have complete control over cookies through your web browser settings:
- Google Chrome: Navigate to Settings, select Privacy and Security, click Cookies and other site data, then adjust permissions for all sites or specific domains.
- Mozilla Firefox: Access Preferences, select Privacy & Security, locate Cookies and Site Data, and choose your preferred settings.
- Microsoft Edge: Open Settings, select Privacy and Security, click Manage Cookies and Site Permissions, and configure cookie handling.
- Safari: Go to Preferences, select Privacy tab, and configure cookie acceptance policies.
- Opera: Access Settings, select Advanced, select Cookies, and manage your cookie preferences.
Most browsers allow you to block all cookies, enable only first-party cookies, or allow third-party cookies with additional restrictions. You may also configure browsers to clear all cookies upon closing, though this may affect your gaming experience by requiring re-login and resetting preferences with each session.
8. Do Not Track Signals and Preference Options
Some browsers include Do Not Track (DNT) functionality that communicates your privacy preference to websites. While we recognise DNT signals, our platform currently continues standard cookie operations because certain cookies are essential for account security and gaming functionality. However, we respect your privacy choices and encourage you to use our cookie management tools to customise your experience. If you enable DNT in your browser, you may still interact with our platform normally, though non-essential personalisation features may be limited. We are committed to monitoring developments in privacy technology and may adjust our DNT handling practices as standards evolve.
9. Data Security and Privacy Protection
Information collected through cookies is encrypted and stored securely using industry-standard security protocols. We implement firewalls, secure servers, and regular security audits to protect cookie data from unauthorised access, alteration, or deletion. Access to cookie data is restricted to authorised personnel and service providers who require it for legitimate operational purposes. We do not sell your cookie-derived data to unaffiliated third parties for their independent marketing purposes. However, aggregated and anonymised data may be shared with partners for platform improvement and research purposes. Your personal information linked to cookies is protected under POPIA, granting you rights to access, correct, and request deletion of your data subject to legal retention requirements.
10. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our technology, legal requirements, or gaming operations. Updates become effective immediately upon posting, with the revision date displayed at the top of this document. Substantial changes affecting your rights or consent status will be communicated via email or prominent notice on our platform. Your continued use of our gaming services following policy updates constitutes your acceptance of revised terms. If you disagree with cookie usage changes, you may disable cookies or cease using our platform. We encourage you to review this policy regularly to remain informed about our data practices.
11. Your Rights Under South African Privacy Law
Under the Protection of Personal Information Act, you have the right to be informed about what personal information we collect through cookies and for what purposes. You may request access to your personal data held through cookie tracking and receive a copy in accessible format. You have the right to correct inaccurate or incomplete information derived from cookies. You may request deletion of your personal information when it is no longer necessary for our original purpose, subject to legal obligations requiring retention. You possess the right to object to processing of your personal data for specific purposes, including direct marketing. You may lodge complaints with the Information Regulator if you believe we have violated your privacy rights regarding cookie usage. These rights may be exercised by contacting our Privacy Officer using details provided in our Privacy Policy.
12. Contact Information and Support
If you have questions regarding our cookie usage, require assistance managing your cookie preferences, or wish to exercise your privacy rights, our customer support team is available to assist. You may contact us through live chat, email, or telephone during our operating hours. Our Privacy Officer oversees compliance with data protection requirements and can address detailed enquiries regarding cookie practices and your personal information rights. We are committed to responding to cookie-related requests within fourteen business days. Feedback regarding your cookie experience helps us refine our privacy practices and improve transparency. Your concerns are taken seriously, and we will work to resolve any issues regarding cookie usage promptly and professionally.